Question 1

How do I know if I need treatment?

Accepted Answer

If substance use or a mental health condition is affecting your relationships, work, health, or daily life, it may be time to seek professional help. Our team can provide a free, confidential assessment to help you understand your options.

Question 2

What happens when I first contact PROMIS?

Accepted Answer

When you call or fill in our contact form, a member of our admissions team will speak with you confidentially. They will ask about your situation, discuss treatment options, and can arrange an assessment — either in person or by phone. There is no pressure or obligation.

Question 3

How quickly can I be admitted?

Accepted Answer

We offer immediate admission in many cases. Once your assessment is complete and a treatment plan is agreed, admission can often happen within 24–48 hours. We can also arrange UK-wide pickup with a therapist.

Question 4

What is the difference between your two clinics?

Accepted Answer

Hay Farm in Kent is a 12-acre countryside estate offering a peaceful, nature-based recovery environment with equine therapy and horticultural therapy. Kendrick Mews in South Kensington, London is an intimate urban clinic ideal for those who prefer a city setting. Both offer the same high standard of clinical care.

Question 5

How long does treatment last?

Accepted Answer

Treatment length varies depending on your needs. Detox typically takes 7–10 days. Residential treatment is usually 2–6 weeks. We also offer day patient and outpatient programmes. Your treatment plan is fully personalised.

Question 6

Do you treat mental health conditions as well as addiction?

Accepted Answer

Yes. We specialise in dual diagnosis — treating co-occurring mental health conditions alongside addiction. This includes anxiety, depression, trauma, PTSD, bipolar disorder, eating disorders, and more.

Question 7

What therapies do you offer?

Accepted Answer

Our integrated approach includes CBT, EMDR, DBT, IFS, group therapy, family therapy, psychodrama, equine-assisted psychotherapy, art therapy, cold water therapy, and psychoeducation. Each programme is tailored to the individual.

Question 8

Can family members be involved in treatment?

Accepted Answer

Absolutely. We offer a dedicated Family Programme using the ARISE and CRAFT methodologies. Family involvement is a key part of sustainable recovery, and we provide family therapy sessions and a family education programme.

Question 9

What happens after treatment?

Accepted Answer

Every client receives 12 months of aftercare included in their treatment programme, with 24 therapy days. This ongoing support helps maintain recovery and provides a safety net during the transition back to daily life.

Question 10

Is treatment confidential?

Accepted Answer

Completely. All enquiries, assessments, and treatment are handled with strict confidentiality. We understand the sensitive nature of seeking help and protect your privacy at every stage.

Question 11

Do you accept insurance?

Accepted Answer

We work with most major private medical insurance providers. Our admissions team can help you check your coverage and handle the authorisation process.

Question 12

Can I bring my pet?

Accepted Answer

Yes — pets are welcome at Hay Farm. We understand that being separated from a beloved pet can be an additional source of stress, and having them nearby can support your recovery.

Frequently Asked Questions

Still Have Questions?