Last Updated : May 25 2018
Who we are
We are a provider of mental health treatment services, based in the UK. This is our website.
We respect the privacy of all our users and therefore collect and store only the data we require to provide our services to you, and ensure is stored in a safe manner ensuring your privacy.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Contact Information
You may contact us via contact forms on this site or by phoning us directly via the numbers published on this site. We will collect your name, email and/or a phone number so we can get in touch with you, as well as any other contextual information provided by you so that we can advise you accordingly about the services we provide and how they may help you.
Analytics
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We use Google Analytics to help us understand how our customers use the site — you can read more about how Google uses your Personal Information. You can also opt-out of Google Analytics here.
We also use JetPack statistics to monitor site usage, you can see Automattic’s privacy policy.
Who we share your data with
We do not and will never sell or transfer your data for reasons other than providing you with a better service on our own websites whilst maintaining your privacy and security. All third party services adhere to strict security and privacy policies which are also in accordance with European GDPR laws. We use various services in order to achieve this including:
- Hosting services for storing and serving information related to this website.
- Analytics services for monitoring site usage.
- CRM software for managing communication via email or phone between ourselves and those contacting us for information about our services.
- Email Services for sending and storing email communication.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
When you contact us, we will retain data concerning our communication until you ask us not to, in order to provide a better service should you contact us again.
What rights you have over your data
If you have previously left comments on our blog or gotten in touch with us directly, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can request this information or for your information to be erased by contacting us here.
How we protect your data and what data breach procedures we have in place
We protect customer data with the following site features:
- We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
- We use firewalls and malware scanners to prevent unauthorized access to your data.
- Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.
In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.
