PROMIS STAFF
Our team are at the heart of everything we offer. We select a team who have a very diverse range of skills, styles, experience and personalities. Clients are with us for a relatively short time, and we know that it is easier to work with someone you like so you are free to choose who you would prefer to work with. Equally, each of the different professions has different ways of working, a different set of tools and a different lens through which they view solutions. By working with an integrated team, these skills can be blended to give you the best help from each perspective.
MANAGEMENT
ROBIN LEFEVER
Managing Director
Robin Lefever has a BSc in Psychology from the University of Kent and is the Managing Director of PROMIS Clinics. Having been a part of the PROMIS Research Group, Robin has been published in articles and papers in international scientific journals and presented research at international addiction conferences. Robin is also a skilled therapist, and his clinical interests include a wide range of therapies, including EMDR, EAP, Psychodrama, Group Therapy, Family Therapy and Early Interventions.
LUCY BRITTON
ADMISSIONS AND PROFESSIONAL RELATIONSHIPS MANAGER / GENERAL MANAGER
I’m Lucy Britton, and I head up the admissions team here at PROMIS. We are the first point of contact for people phoning to enquire about treatment at our clinics. We are here to listen to an individual’s story, assess their situation and requirements and then advise how best we can help with their recovery.
As well as being a trained therapist with an Advanced Diploma in Humanistic Integrative Counselling.
I am also part of the management team, managing ‘behind-the-scenes” aspects as well as developing
nurturing relationships with professionals in our field.
For me, it’s a privilege to work for an organisation like PROMIS with its family history, open-minded and
ethical ethos, and diversity of therapies and treatment programmes. I’ve visited other clinics in this country, and as far as I know, nobody is delivering the same service, especially with regard to offering 1:1 therapy every single day. I love that! 18 years into my own recovery, and it is incredibly meaningful to use my experiences to help other people going through similar struggles.
CHESTER PAGE
ADMISSIONS AND PROFESSIONAL RELATIONSHIPS MANAGER / GENERAL MANAGClinical and Compliance ManagerER
I have been working at PROMIS since 2016, and I am trained at a master’s level in psychology and therapeutic interventions. I have also completed further training in management, compliance, and auditing.
My role at PROMIS is to manage our services day-to-day across both clinics. I work closely with our dedicated teams, overseeing the delivery of high-quality clinical care and ensuring the safest and most effective treatment possible for our clients.
My role within the management team focuses on ensuring good governance, auditing, policy implementation, and compliance with regulatory CQC requirements.
The most rewarding aspect of my role at PROMIS is developing our services to provide a range of evidence-based therapeutic interventions, including more specialised trauma therapies. What sets PROMIS apart from other services is the truly bespoke and individually tailored treatment our clients receive.
HAY FARM MEDICAL
DR SARAH MAGINN
PSYCHIATRIST
I’m a consultant psychiatrist here at PROMIS, a member of the Royal College of Psychiatrists with over 25 years experience in a wide range of mental disorders with a specific interest in ADHD.
When a client comes to Hay Farm, I conduct a thorough psychiatric assessment to enable the team of therapists to determine the most effective treatment plan for them.
What I love about my work here at PROMIS is the diversity of our guests, all from different backgrounds and requiring specific methods of treatment. What’s amazing about the clinic is the opportunity to experience a wide range of therapies available.
DR LAIMONAS GONCARAS MD
PRIMARY CARE PHYSICIAN
Dr Laimonas Goncaras (Dr Liam) has worked since 2007 as a General Practitioner at The Medical Centre in Maidstone, Kent. Dr Liam graduated from Kaunas University of Medicine (Lithuania) in 2003. He endeavoured in further education in England and obtained a Postgraduate Diploma in Medicine (Newcastle University), Prescribing (Greenwich University) and Dermatology (Queens Mary University, London). He also obtained Substance Misuse Part 1 and Part 2 Diplomas from the Royal College of General Practice and is a proud member of the Royal College of General Practitioners (RCGP). Since the early days of his career, he has been a very keen player in the Substance Misuse Services in Kent, running a Shared Care Service (methadone and suboxone) for his practice patients and also being a member of a Steering Group with KCA. Dr Liam advises other primary care physicians and doctors on substance misuse, painkillers and appropriate prescribing.
HAY FARM THERAPISTS
CLAYTON GRANT
SENIOR THERAPIST
I started my professional career in 2013, studying at the University of South Africa, and have dedicated myself to the field of addiction ever since. In South Africa, I worked in residential treatment facilities for nine years before relocating to the UK.
I joined PROMIS at the start of the pandemic. It’s a place where I can really be myself and use the experience of my own recovery to help those in a similar situation and help them drive their own recovery.
My approach to therapy is based on the values of Compassion, Empathy, Honesty, Patience and Integrity. I’m particularly passionate about EMDR (Eye Movement Desensitisation and Reprocessing), an effective psychotherapy method to help people recover from trauma and PTSD symptoms.
Outside of work, I enjoy simple, grounded things like walking my dog and exploring new towns and villages.
JANET HAND
SENIOR THERAPIST
I am a creative therapist who has previously worked in the arts and also spent many years in academia.
My qualifications include a Doctorate and Masters (distinction) in Psychoanalytic Studies (University Kent, Canterbury) a PG CERT in Psychodynamic Counselling (Oxford University) and a Prof Diploma in Integrative Counselling (distinction) I am trained in EMDR and have undertaken CPD in somatic experiencing for trauma and extreme difficulties. I have a BA (hons) in choreography (Dartington College of Arts). I am currently undertaking additional Embodied Psychotherapy training in order to integrate somatic and talking therapies.
I have developed a keen practice in phototherapy – examining the feelings, thoughts, memories and beliefs evoked from personal snapshots and family albums and these during sessions.
Through training in dance and choreography, I also have a special interest in the capacity of the body; in terms of movement, gesture, posture and gait, to heal.
Having co-led an Art PhD research programme at Goldsmiths, University of London, I have developed a lifelong commitment to research and really love learning from my clients.
My first publication, ‘Trauma as Blindness and not a Prospect of Vision’, was published in 1996 in PS Journal. I have written Psychoanalytic dictionary entries on Gender and Narcissism and published widely on Art and especially the Art of walking and photography. I have given talks on Art and Psychoanalysis, as well as performed and shown artwork across the UK and internationally.
Lastly, I am also a wellbeing coach and a Member of BACP, NCSPC and Association for Coaching.
SARAH CHRYSTAL
THERAPIST
Whilst studying for a MSc in Addiction Counselling my area of particular interest became childhood developmental trauma. This relates to how the coping mechanisms we tended to resort to in our younger years are carried forward into our adult life and affect our daily behaviour. This is what I explore extensively with my clients.
Trauma is also often stored in the body and so, in addition to cleansing the mind, I believe in working with the body in the same way. Incorporating meditation and yoga into treatment can be very beneficial. This holistic approach to therapy was very much shaped by the time I spent in Thailand, India and Bali practising yoga with a variety of teachers.
The benefit of working alongside such a diversity of therapists at Hay Farm is the inspiration I gain from all the different skills, styles and experiences. I have faith in the healing power of nature and this is ever present here at Hay Farm.
CLAUDIA VAU
SENIOR THERAPIST
Accredited by the UKCP as a Humanistic and Integrative Psychotherapist, I began to practise and specialised in Psychodrama under Marcia Karp’s clinical supervision while still performing and directing Playback Theatre in 2014. The British Psychodrama Association (BPA) recognised my early creative therapeutic work with young people with an Anne Bannister Award that same year.
My multifaceted background includes the Performing Arts and Socially Accountable Corporate Communications – threads I weaved together in a Communication and Arts Master’s by the NOVA University of Lisbon, prior to relocating from Portugal to the UK and retraining as a Psychotherapist.
I now pursue and encourage continuous development in creative and relational expression, holistic wellbeing and different therapeutic modalities, with current interest in the Neuroscience of relationships, Family Systemic Therapy and Transgenerational Psychotherapy. Before joining PROMIS, I volunteered with several charities, worked within HMPPS, the NHS and in private practice.
As an author, I have published several articles and a book in Portugal based on Strategic Public Relations and Social Accountability research and practice. In the UK, I have published about Psychodrama and CBT, and Psychopathology in the BPA Journal; I have co-authored a book chapter describing my integrated approach to Psychodrama and Art Therapy in Forensic Therapeutic Community environment. I am also a singer-songwriter.
KERRY NOLAN
THERAPIST
I qualified 11 years ago as a therapist and have extensive experience in helping people recover from trauma.
Working within a team of other highly experienced therapists, I help to shape and put into action a daily personal treatment plan for our guests here, facilitating group sessions and 1:1’s where guests can feel safe and be open about their feelings. It’s so important that people feel they can be themselves at the clinic so they can make progress and change in their lives.
What I love about working here is the beautiful setting of the clinic, the lovely team and the privilege of being part of our guests’ journey into recovery. I learn something from every individual I spend time with here.
SARA PINI
TRAINEE THERAPIST
“As I embark on a second career, I’ve successfully completed Level 6 in Integrative Counselling with distinction at Inter-Psyche and gained experience in a wide range of settings, including helping young adults at the University of Kent, working with patients and bereaved carers at a hospice, and volunteering with organisations like Anxiety UK and Shout text service for individuals in crisis.
In particular, my professional path has been profoundly shaped by my work in grief counselling. I’ve come to realise the deep relevance and effectiveness of grief work in the context of addiction recovery, where healing often hinges on the healthy process of grieving.
Before training to become a therapist, I spent two decades in the textile/fashion industry, both in Italy (Como), and in the UK. My years in this highly competitive field provided me with a profound understanding of the demands of working in both creative and corporate environments, highlighting the critical importance of setting healthy boundaries; also crucial in the recovery process.
Currently, at PROMIS, my role involves facilitating structured therapeutic support programs through group and one-to-one sessions, as well as delivering psycho-education groups and activities.
I firmly believe in the power of group work as a transformative element in recovery. When members feel comfortable enough to share openly and vulnerably, the group evolves into a cohesive source of support for each participant.
Finally, I am a member of the British Association for Counselling and Psychotherapy (BACP), committed to upholding the highest professional standards in my practice.
TOM BENSLEY
TRAINEE THERAPIST
A new addition to the team, I’m striving to hit the ground running. My day consists of attending group sessions and facilitating a positive environment aimed at individual personal growth. Although I play a small part in the client’s recovery, I strongly believe that the working relationship between myself and the client is vitally important to the holistic process. Modelling openness, honesty, and empathy to create a safe, person-centred environment is a small but key part of my role here at Promis.
Having almost completed my BSc (Hons) in Psychology at Open University, I intend to further my learning by continuing into Clinical Psychology.
Psychology captured my imagination as my own mental health journey with depression and anxiety took me to many therapists and clinics. Now, with deep empathy and understanding, I’m keen to help others confront similar issues and lead a healthy and fulfilling life.
HOLLYANNE ROBERTS
TRAINEE THERAPIST
I am an integrative psychotherapist with training in cognitive and behavioural therapy, psychoanalytic therapy, and humanistic approaches. With an MSc in Counselling, I have developed a comprehensive understanding of various therapeutic methods and their application in enhancing mental well-being. My previous practical experience includes supporting clients through the National Health Service, Age UK, and a Women’s Centre.
Before pursuing my MSc, I earned a BSc in Clinical Psychology, driven by an interest in the biological aspects of mental health and their intersection with practical treatment strategies. Both of my degrees were completed at Bangor University, where I spent five enriching years in North Wales, climbing Mount Snowdon and exploring other local peaks. I have since returned to my hometown of Kent and am proud to be a new member of the PROMIS Hay Farm team.
At Hay Farm, I support clients through psychoeducation, group therapy sessions, and one-on-one therapy. Encouraging clients to explore their emotions, identify behavioural patterns, reflect on their past, build self-esteem, and develop effective coping strategies. I am enthusiastic about continuing to grow in this nurturing and supportive environment.
SIAN CARPENTER
TRAINEE THERAPIST
Training as a CPCAB Integrative Psychotherapist, specialising in Creative Therapy, my methods include Walk & Talk Therapy, Sand tray Therapy and working with imagery, props and nature. Incorporating these techniques provides a therapeutic experience that is not only thought-provoking but also deeply personal and engaging.
Bringing a holistic and imaginative approach, along with my Gestalt training to emphasise the integration of the mind, body, and soul.
As well as Creative Psychotherapy, I have completed further training focused on Mental Health and Psychiatry, which enabled me to develop a strong foundation in understanding and supporting individuals through their journey.
Drawing on both professional training and personal experience, living in a family affected by addiction, I have a deep, empathetic understanding of the challenges that come with addiction and recovery, which fuel my commitment to helping others heal and recover.
I feel honoured to be part of all our clients’ journey, their resilience and strength inspires my dedication to helping others heal and grow.
AISHWARYA JOSHI (ASH)
TRAINEE THERAPIST
I completed my initial studies in Gujarat, India, achieving a BSc Undergraduate in Liberal Arts (Psychology) and Masters in Clinical Psychology. My learning and experience in the Mental Health hospital brought me to the UK where I achieved a Masters in Theories of Counselling and worked within Mental Health Matters and Community Care & Wellbeing Services in Wales.
Relocating to the seaside in Kent, I was drawn to PROMIS and the prospect of exploring further into the issue of addiction, exploring how it can be treated and managed. My role here at Hay Farm is to facilitate and co-facilitate therapeutic groups and support individuals in their recovery. When it comes to recovery, I believe that developing self-knowledge is paramount along with a genuine commitment to establishing a better life.
SIMON HICKS
TRAINEE THERAPIST
After earning a BA in Criminology, I worked in various fields while facing my own challenges with depression. Through talking therapy, support from my family, and discovering impactful literature, I embarked on a journey of self-improvement. This transformative experience inspired me to leave my administrative roles and pursue a career in the outdoor industry, where I taught bushcraft skills and led team-building activities for both children and adults.
My passion for personal development naturally evolved into a desire to help others on their journeys, which led me to pursue qualifications in counselling. I returned to Kent to study with Thoros Counselling Services and am now in the final year of my Accredited Diploma in Professional Counselling Level 5.
I joined Promis in April 2024, driven by a commitment to support, educate, and inspire others through integrative practices grounded in humanistic counselling. I am also eager to develop outdoor therapy programs and enhance my skill set to contribute to the growth and success of the clinic and its services.
LUCY MOORHEAD
SENIOR THERAPIST
I have an MSc in Psychotherapy from the University of Kent and have worked as a therapist for over 20 years.
In my therapy sessions, I use a solution-focused approach that facilitates personal development by helping individuals form new patterns of thought and behaviour. This approach is particularly beneficial as it encourages positive change and resilience by focusing on strengths and solutions rather than problems.
The holistic, humanistic and spiritual approach to my 1:1 session has, rather amusingly, earned me the title of ‘Mystic Lucy’ from the clients here at Hay Farm.
I find it immensely rewarding working at PROMIS, helping clients to realise their recovery hopes and witnessing their journey progress.
CHARLOTTE BROSTER
SENIOR THERAPIST
I facilitate cold-water therapy sessions and weekly journaling groups here at Hay Farm.
Ice baths can be an effective tool in managing stress and anxiety and helping with emotional regulation. The process also teaches valuable life lessons, preparing us to navigate life’s inevitable challenges. For some individuals, ice baths and even outdoor swimming have become a regular feature in recovery, and I find it very exciting and rewarding to hear about their adventures. Cold water has been instrumental in my own recovery, so it’s a subject very close to my heart.
As a passionate writer, I also facilitate weekly journaling groups, introducing clients to the concept of recording thoughts and feelings for five minutes each day as a way of documenting ups and downs, patterns and triggers. Again, this provides another tool to take away with and support recovery.
Hay Farm is a very grounding and nurturing place, and I feel blessed to be a part of it and contribute to the holistic treatment here.
HAY FARM NURSING
HAZEL LYDON
LEAD NURSE
With a Psychology degree & Nursing degree from Southampton University, I am now a mental health nurse and trainee therapist here at Hay Farm. I am very often the first person our guests meet when they arrive at the clinic. My priority is to assess initial clinical needs and help to settle them in their room. I am a source of support throughout their stay, dispensing medication and assisting them with any worries or discomfort on a daily basis.
I’m passionate about giving people as much freedom as possible during their treatment for addiction and other mental health disorders, enabling them to be in charge of their recovery, and that’s something we do really well here at PROMIS.
For me, the best thing about working here is the non-clinical environment within the beautiful countryside which not only gives our guests a peaceful place to recover but also allows me to bring my pug Mr Darcy to work! Animals are a real passion of mine and in my spare time I am a volunteer dog walker for elderly or ill people who aren’t able to walk their pets.
NATALIE ASH
REGISTERED NURSE
I’m Natalie, I’m usually the first person guests meet when they arrive at Hay Farm. I understand how apprehensive people may be coming to the clinic and I’m here to make them feel relaxed and comfortable. I take my time to settle them and make things as simple as possible for them so they don’t feel overwhelmed by the process. Throughout their stay, I administer medication and I’m always here to talk things through and give support.
The best thing about working here is the actual farm itself. The outdoor space is beautiful. I’m also really grateful for the opportunity to help people lay a good foundation for their path to recovery.
Outside of work, I enjoy interior design and love upcycling furniture. Singing and dancing when nobody is watching also makes me very happy!
CHRIS ROWBOTHAM
REGISTERED MENTAL HEALTH NURSE
I have over 30 years experience working in mental health and addiction recovery. Im often the first point of contact for clients being admitted for treatment. I undertake the clinical observations, risk assessment and formulate an initial 72 hour care plan whilst liaising with the doctor.
When it comes to recovery, | believe everyone is on an equal footing and everyone should be treated as an individual. Im proud to work in a team of compassionate and diligent staff who support individuals who, when arriving at the clinic, may be physically and emotionally broken. It is so positive watching peoples wellbeing improve over a course of weeks and seeing them move forward with their lives.
lam well known for having a very needy codependent Staffie dog called Lemmy who often comes to work
with me and enjoys having his tummy rubbed by therapists and clients alike.
ADMISSIONS TEAM
GILLY MARSHALL
ADMISSIONS THERAPIST
I joined PROMIS due to its intimate, family-like atmosphere and serve as your Admissions Officer. My academic background includes a first-class degree in Counselling, Coaching & Mentoring from Canterbury Christ Church University, paired with a substantial history in Customer Service. This combination has honed my listening skills, crucial for my current role where sensitivity and attentiveness are paramount.
Day-to-day, I field incoming calls from potential clients and their families, often reaching out during some of life’s most challenging moments. I am thankful that I can be there for those taking their first step whilst also being able to hear about their progress and growth after leaving our clinic.
In terms of therapy and recovery, my ethos revolves around the power of time and listening. Everyone’s journey is unique, and providing a space where individuals feel heard and understood is integral to initiating healing and recovery.
I live on the coast and so away from work, I like to take walks along the seafront as I find the sea air therapeutic. I also enjoy music and can often be found at The 1975 gigs.
HAY FARM TEAM
ADAM SMITH
HSE OFFICER
I really enjoy being part of a clinic which can play such an instrumental part in our guests’ future. I’m a strong believer that recovery is not possible in isolation. Support from others is an absolute necessity. People need other people!
Outside of work, I’m a very enthusiastic photographer and videographer. Gardening is also a great love of mine. I enjoy making unique terrariums and I’m prone to rescuing drooping plants at garden centres and nursing them back to life.
MARK SMISSEN
CHEF
As the chef, I manage the daily running of the kitchen. I plan the menu each day, giving the guests three options for lunch and dinner, taking into account any special dietary requirements. Establishing healthy eating habits is associated with improving mental health, and so we put fresh, nourishing and high-quality food at the foundation of our guests’ care.
We only use natural sugars in our recipes, incorporating unsweetened jams, bananas, dates, mangoes, sultanas and fresh fruit into our homemade desserts. Our ethos is to use local suppliers, sourcing our ingredients within a radius of 30 miles, and my latest project was to clear an area of overgrown land to create a seasonal vegetable garden.
It’s always nice when a guest pokes their head around the kitchen door to tell us they’ve had a great meal. To be able to inspire people to love food once again and even incorporate simple recipes into their recovery is very rewarding. I enjoy working within the calm environment of the clinic and to “do what I love”.
TRACY DARRALL
HEAD OF HOUSEKEEPING
I am a part of the housekeeping team here, ensuring the farm remains immaculately clean.
It has been my responsibility to manage infection control during the pandemic and also conducting regular Legionnaires assessments. Nothing is too much trouble when it comes to looking after our guests, and I want them to feel as though they can approach me and ask me anything. I’ve been here for 10 years and love the variety of the role. On a typical day I could be meeting the Farrier, serving lunches, cleaning and refilling the hot tub, arranging flowers and changing beds. Every day is different.
Whilst I take my job very seriously, I love cheering up our guests if they’re having a low day, listening to their concerns and offering small comforts like a round of hot toast. I have a real love for dogs and am always happy when our guests bring their dog to stay.
MARK MILSON
head of maintenance
I’m Mark and I’m in charge of caring for the Hay Farm site, ensuring that it operates smoothly on a daily basis. Basically, I’m really good at fixing things!
On a typical day I could be attending to a drainage issue, painting and decorating, carrying out some carpentry or building a wall. I am always available to provide solutions to our guests’ issues, helping with things as small as a forgotten phone charger but I find that these little things can make a big difference to our guests’ stay.
I am known for having a real fascination with the goldfish in the pond. At two o’clock each afternoon, you’ll find me feeding them! This is a beautiful environment to work in and I take great pride in making it look even better than it already naturally is.
LONDON THERAPY
SONYA PAUL
DEPUTY MANAGER & SENIOR THERAPIST
I’m responsible for the day-to-day running of our London clinic and overseeing the therapeutic programme. I also work with our clients on a 1:1 basis and facilitate group sessions. As someone in recovery, this has undoubtedly inspired my passion for helping people who have issues with addiction. I am naturally drawn to our clients who have co-occurring conditions, such as Borderline Personality Disorder (BPD); because of this I am keen to explore Dialectical Behaviour Therapy (DBT), which can help treat personality disorders and interpersonal conflicts.
I enjoy working in the rehab environment where everyday is different, engaging with a diverse range of clients and colleagues. At PROMIS, we recognise how the problems our clients face are individual and we work alongside them, helping them to build a personal, solid foundation which will give them the best chance of achieving their goals when they leave the clinic.
Working at PROMIS is extremely rewarding, providing me with a fantastic opportunity to learn and develop my own skills and personal growth.
PAULINA ROMANI
SENIOR THERAPIST
My vocation as a therapist started back in Mexico when I studied for a Masters in Psychology, looking specifically at the effect of substance abuse on families. Having experienced a close relative struggling with addiction, I understand how difficult it is and therefore have a strong interest in helping members of a family understand each other better, change negative behaviours and resolve conflicts. As well as communicating via phone call to close relatives, I also hold conjoint sessions, bringing relatives together, ideally face-to-face, and working to improve the dynamics between them which, recently, have not been working.
Over the years, the clinic has also established group therapy sessions which offer multiple families the opportunity to come together, share experiences and discuss topics which are perhaps taboo. I feel that supporting families as a whole is something which PROMIS does really well.
I love working within the stimulating and international environment here at Kendrick Mews and enjoy exploring the art, food and nature within the city of London.
JAMIE BLOCH
THERAPIST
Canadian-born, I gained a BA in Psychology and a qualification in Addiction Counselling at home in Toronto and spent time working at a residential treatment facility. Moving to London, I achieved an MA in Psychodynamic Counselling and Psychotherapy at Goldsmiths, University of London.
In terms of therapy, trauma is a particular interest of mine and, from time to time, I incorporate a psychodynamic therapeutic approach to some of my sessions, looking at a client’s history and how it has come to affect their present. However, it’s important for me to meet clients where they’re at, and only lead them back into their past when they’re ready to do so.
My role here at Kendrick Mews is not only to provide therapy but spend valuable time with each client during the early days of their recovery, often taking them on little adventures around London, perhaps to a museum or gallery. It’s important to build close and trusting relationships with all the individuals I work with.
I enjoy working hard here at Kendrick Mews and look forward to my trips back to Canada to see my family.
SIMON BROOKS
THERAPIST
Influenced by my own personal experiences with addiction and recovery, I moved from the advertising industry six years ago to an entirely new career as a therapist. I am particularly interested in how addiction relates to creativity and creative people, something I can readily relate to and empathise with. Harnessing creativity often necessitates going deep, looking inwards, allowing oneself to be vulnerable, which in turn can lead to deep feelings coming to the surface. When these are dysregulated, or when they trigger long-held traumas, they can lead to addictive behaviour.
Whilst I have pursued this career as a therapist relatively late in life, it’s this life experience which enables me to meet its multiple and fulfilling challenges.
Whilst there are certain characteristics which are common to people with addiction issues, every individual I meet at the clinic is different and has their own unique story and struggles. I see the recovery process as a rich and stimulating collaboration between therapist and client – characterised by deep compassion, empathy and, yes, humour.
Outside of work, it’s fair to say that I’m “obsessed” with popular culture. London is an amazing place in which to experience music, theatre, movies, dance, art and literature and my therapy is very much influenced by my experience and immersion in this. I’m also passionate about continuous ongoing exploration into new developments in psychotherapy, meditation and techniques of self-discovery to help find new and effective paths to recovery.
VERONIKA RAKLI
THERAPIST
I am a Somatic Body Psychotherapist with over ten years of experience in the mental health field.
Originally from Hungary, as a former athlete, dancer and aerial artist, I developed a deep interest in how movement and emotion are connected, and in how we can use our bodies to aid in the recovery from psychological issues.
After earning a PhD in Psycholinguistics from Eötvös Loránd University in Budapest in 2010, where my research focused on learning difficulties and human comprehension, I moved to London to pursue an MA in Dance Movement Psychotherapy (DMP) at Goldsmiths, University of London. In
2017-2018, I participated in a postgraduate mentorship program, during which I learned about Somatic Body Mapping from Annette Schwalbe. Additionally, I studied Somatic Experiencing through an introductory workshop in 2023.
Since 2013, I have worked with a diverse range of client groups, including children, adolescents, adults, and the elderly. My areas of focus include trauma—specifically prenatal and childhood trauma—post-traumatic stress disorder, body image issues, eating disorders, suicidal ideation, and recovery after a suicide attempt.
For those struggling with severe trauma, words are often insufficient to break through the barriers of pain.
Dance Movement Psychotherapy provides an opportunity for clients to express things through their bodies that cannot be articulated verbally. Since movement mirrors personality and contains deep symbolism, a dance movement psychotherapist can work with the unconscious relational processes in the therapeutic space. Through this nonverbal and creative self-expression, hidden thoughts and feelings can be accessed and processed in my therapeutic space. Clients are encouraged to explore and rebuild their
relationship with their bodies in a compassionate, kind, and accepting atmosphere where fun, humour, and play are also welcome.
ROB GLASER
TRAINEE THERAPIST
My commitment to becoming a therapist was largely inspired by my own successful recovery and this led me to pursue a trainee therapist role here at Kendrick Mews whilst studying for my professional qualification in counselling.
My role here involves facilitating therapeutic groups, engaging with clients on 1-1 basis and supervising the recreational activities around London which are intended to promote health and wellbeing. We are so privileged to be based in the heart of the city and have world-famous attractions on our doorstep such as the Natural History Museum, Kensington Gardens and Palace. I enjoy giving clients the opportunity to take a break from intensive therapy and explore London with their peers.
My introduction to PROMIS was actually as a client. It is where I started my own recovery. This first-hand experience means I can really emphasise with our clients. I understand the nature of substance and alcohol misuse and the challenges of addiction. My primary goal is to ensure our clients feel comfortable and safe in our clinic so they can fully engage in our treatment programme and build a strong foundation for a successful recovery.
LONDON NURSING
RACHEL WEDGE
REGISTERED NURSE
I’ve been a nurse for 11 years now, and it’s been an incredible journey. My career has taken me through a wide variety of environments, including police custody, intensive care, and A&E, where I progressed to become a Sister. Each of these experiences has shaped me into the nurse I am today, and I’m proud to now lead our nursing team here in London.
What I truly love about working at PROMIS is the opportunity to provide more individualised care. We have the time to look after patients on a more personal level, tailoring our approach to their specific needs. It’s a privilege to be part of their journey and watch them make incredible progress, even just over a few days. The transformation can be remarkable, and it’s incredibly rewarding to play a role in their recovery.
As the lead nurse, I’m deeply committed to ensuring we provide the best possible care to our clients. It’s not just about managing the physical aspects of treatment; it’s about supporting overall recovery and well-being. I’m an active part of the management group, always striving to improve our services and the patient experience. For me, nursing isn’t just a job – it’s a calling, and I feel incredibly fortunate to lead such a dedicated team of professionals.
While I’m originally a country girl at heart, I’ve fallen in love with city life since moving to London three years ago. You’ll find me exploring the city’s rich culture when I’m not at work, catching a film, or taking my dog for long walks. I’m also an avid traveller, always eager to experience new places and cultures.
RAHMA OSMAN
REGISTERED NURSE
Currently in my third year as a registered nurse, I came to Kendrick Mews certain that it would be an interesting place to work, very different to the NHS wards and community roles I’ve experienced. Here, I’m able to get to know our clients on a deeper level compared to my previous roles which I find very rewarding.
As the first point of contact for clients arriving at Kendrick Mews, it’s important that I make them feel comfortable whilst I assess their immediate clinical needs, especially important for clients who are beginning a detox programme. I will do everything I can to ensure they have a successful experience here and reach a point where they can safely transition back into their lives.
I’ve lived in London all my life, gaining my MAs in Medical Humanities and a degree in Adult Nursing at West London University. On my days off, I enjoy going for brunch in the city with friends. I look forward to warm holidays, in particular Dubai, which is my favourite destination.
LONDON TEAM
GABI FERENCE
HOUSEKEEPING
Having relocated to the UK from Hungary, I was pleased to join the multicultural team at Kendrick Mews, working with professionals and clients from different countries and backgrounds. The private and calm location of the clinic is a lovely place to come to work and I enjoy the responsibility of making every room spotless and comfortable, creating an environment in which people can relax and feel safe within. I originally trained as a florist and am able to put my creative skills to good use, brightening the place up with colourful flower arrangements.
MOHAMED FARIS
CHEF
My 25-year career as a chef has taken me around the world. I started out in Paris studying International Cuisine before going on to live and work in Vienna, Austria and Kiev, Ukraine. After that, I moved to New York and worked at the Rainforest Cafe. When the company opened a restaurant in London, I relocated once again for the role of Executive Head Chef. During my time in the capital, I have also studied Hotel and Catering Management & Cooking at Westminster College and was very privileged to work in the city during the exciting event of the 2012 Olympics.
When I came to PROMIS in 2014, I saw a wonderful opportunity to apply my knowledge of nutrition to create balanced meals which are associated with improved mental health. We avoid white flour and sugar, steering our guests towards healthier options such as gluten-free/brown rice and pasta. I’m proud to say that we source our ingredients daily and avoid freezing our food to ensure everything is as fresh as possible.
Aside from doing what I love, another rewarding aspect of the role at the clinic is the chance to form connections with our guests and develop an understanding of their situation.
