PROMIS provides comprehensive treatment for a wide range of conditions. With over 35 years of clinical excellence and having helped more than 12,000 patients, we specialise in:
Mental Health Conditions: Depression, anxiety, trauma, PTSD, mood disorders, bipolar disorder, and general psychological wellbeing.
Substance Addictions: Alcohol dependency, and drug addictions including cocaine, heroin, cannabis, ketamine, amphetamines, prescription medications, and others.
Process Addictions: Gambling addiction, sex addiction, internet addiction, and video game addiction.
Eating Disorders: Anorexia, bulimia, binge eating, and food addiction.
We understand that addiction and mental health conditions often occur together, and our approach addresses both simultaneously.
es, absolutely. Dual diagnosis treatment is central to our approach at PROMIS. We recognise that addiction rarely exists in isolation—many of our patients also experience conditions such as depression, anxiety, trauma, or PTSD.
Our multidisciplinary team, including psychiatrists, psychologists, and specialist therapists, works together to address all aspects of your mental health. This integrated approach ensures that underlying issues are treated alongside addiction, significantly improving long-term outcomes.
Our daily one-to-one therapy sessions allow us to continuously assess and adapt your treatment plan to address both addiction and any co-occurring mental health conditions.
We have a minimum stay of one week at PROMIS. Beyond that, the length of treatment depends on what you’re looking to achieve and your individual circumstances.
Typical treatment durations:
Detox only: Around two weeks, providing medically supervised withdrawal and stabilisation
Primary residential treatment: Usually 28 days, which allows time for detox (if needed), intensive therapy, and building a foundation for lasting recovery
Extended programmes: For more complex cases or those requiring additional support, longer stays can be arranged
Aftercare Programme: Following residential treatment, our 12-month aftercare programme includes 24 therapy days over the year, providing crucial ongoing support.
During your initial assessment, our clinical team will recommend a treatment duration based on your specific circumstances, the severity of your condition, and your personal goals. We believe in creating a flexible, customised approach rather than a one-size-fits-all programme.
PROMIS offers a comprehensive range of evidence-based and holistic therapies, delivered by our team of experienced clinicians. Your personalised treatment plan may include:
Core Therapies:
Daily one-to-one therapy sessions with a dedicated therapist
Cognitive Behavioural Therapy (CBT)
EMDR Therapy for trauma processing
Dialectical Behaviour Therapy (DBT)
Radically Open DBT (RoDBT)
Experiential therapies
Group therapy sessions
Family therapy
Medical Care:
24-hour nursing care
Weekly psychiatric reviews
Medical investigations (ECG, blood tests)
Medically supervised detox when required
Holistic Support:
Nutritional support with restaurant-quality meals
Wellness activities
Peer support from fellow patients
The diversity of our therapists, each with different areas of expertise, enables you to experience different treatment methods to maximise your programme’s effectiveness.
PROMIS operates two distinct clinics in the UK, allowing you to choose the environment that best supports your recovery:
Kendrick Mews Clinic, London: Our London facility is ideal if you thrive amidst urban energy. Located in a peaceful mews setting, it combines world-class therapy with the cultural richness and accessibility of the capital. This clinic is well-suited for those who prefer city life and want to maintain closer proximity to their professional or family commitments.
Hay Farm Clinic, Kent: Set in the beautiful Kent countryside, this clinic offers a tranquil retreat where a homely feel meets modern treatment methods. The peaceful surroundings support a more introspective healing journey, away from the distractions of daily life.
PROMIS accepts both private health insurance and self-pay options.
Insurance: Many private health insurance policies cover addiction and mental health treatment. We recommend contacting your insurance provider to understand your coverage, or our admissions team can help you navigate this process and liaise with your insurer on your behalf.
Self-Pay: For those paying privately, we can provide detailed information about costs during your initial consultation. We believe that financial considerations should not be a barrier to treatment, and our team is available to discuss payment options.
Contact our admissions team on 0207 581 8222 for a confidential discussion about funding your treatment.
Yes, we encourage prospective patients and their families to visit our clinics before making any decisions. We want you to feel comfortable and confident in your choice.
Our assessment process typically includes:
A free initial consultation with our admissions team
A tour of the facilities so you can see the environment firsthand
An opportunity to ask questions and discuss your specific needs
A clinical assessment to determine the most appropriate treatment plan
We understand that deciding to enter treatment is a significant step. Our team is here to provide information, answer your questions, and support you without any pressure.
Immediate admission is also available for those in crisis situations. We operate 24/7 and can arrange urgent admission when necessary. We may also be able to arrange to pick you up.
Confidentiality is fundamental to everything we do at PROMIS. We maintain the strictest standards of privacy and discretion.
Your treatment, medical records, and personal information are protected in accordance with UK data protection laws and medical confidentiality requirements. Information is only shared with your explicit consent, or in the rare circumstances where there is a legal obligation or safety concern.
Our clinics are designed to be discreet, and we understand that many of our patients—including professionals, public figures, and those with high-profile positions—require absolute privacy. Our staff are trained to maintain confidentiality at all times.
If you have specific concerns about privacy, please discuss them with our admissions team, who can explain the measures we take to protect your confidentiality.
Yes, we allow clients to keep their mobile phones and personal devices during their stay at PROMIS.
We understand that staying connected to family, friends, and—where appropriate—work responsibilities can be important for many of our clients. Unlike some treatment centres that confiscate devices, we trust our clients to manage their device use responsibly.
That said, we do encourage clients to use this time to focus on their recovery, and our therapists may discuss healthy boundaries around technology use as part of your treatment plan. During therapy sessions and group activities, we ask that phones are switched off or put away to ensure full engagement with the therapeutic process.
If you have concerns about maintaining work connections or staying in touch with loved ones during treatment, please discuss this with our admissions team.
Yes, we welcome visitors and actively encourage family connection as a valuable part of the recovery process.
We find that Sunday afternoons work particularly well for visits, as they provide a natural break in the weekly programme. However, we are flexible and understand that families have different schedules and commitments.
Family connection is central to our treatment philosophy. We see visits not just as a nice-to-have, but as genuinely beneficial to treatment success. Maintaining healthy relationships and rebuilding trust with loved ones is often a key part of recovery.
Please coordinate visits with our team so we can ensure they don’t conflict with scheduled therapy sessions. Our staff can also advise on how to make visits most supportive for your loved one’s recovery journey.
We make getting to treatment as straightforward as possible.
Pick-up service: We offer a pick-up service anywhere in the UK for clients who need assistance getting to our clinics. This can be particularly helpful if you’re feeling unwell, anxious about travelling alone, or simply need the convenience.
Parking: Our Kent clinic (Hay Farm) has parking available on-site, so if you prefer to drive or have someone drive you, there’s no need to worry about finding somewhere to park.
Our London clinic at Kendrick Mews is centrally located and easily accessible by public transport.
When you speak with our admissions team, they’ll discuss the best travel arrangements for your situation and can organise the pick-up service if needed.
PROMIS is a private treatment provider, and our services are funded through private payment.
Insurance: Some private medical insurers will cover treatment at PROMIS. If you have private health insurance, we recommend contacting your insurer directly to ask whether they will fund addiction or mental health treatment with us. Policies vary considerably, so it’s important to check your specific coverage.
Self-funding: Many of our clients fund their treatment privately. Our admissions team can discuss costs with you in detail and explain exactly what is included in your treatment programme.
We believe that quality treatment is an investment in your future—one that pays dividends in health, relationships, and quality of life for years to come. Please call us on 0207 581 8222 for a confidential discussion about costs and payment options.
Yes, family involvement is a cornerstone of our approach at PROMIS. As a family-founded and family-oriented organisation, we deeply understand the impact that addiction and mental health conditions have on the entire family unit.
Our Family Programme includes:
Family therapy sessions using principles from ARISE and CRAFT therapeutic approaches
Education about addiction and mental health for family members
Joint sessions to heal damaged relationships in a safe, unbiased environment
Support and guidance for family members on how to best support recovery
Use of genograms to understand family dynamics across generations
We see the family as an interconnected system where each member plays a unique role. By involving loved ones in therapy, we help build a stronger foundation for lasting recovery and healthier family relationships.
Family members are also welcome to attend specific sessions during your treatment stay, helping to rebuild trust and improve communication.
Recovery doesn’t end when you leave our clinic—in many ways, that’s when the real journey begins. Research shows that the first year after treatment is when people in recovery are most vulnerable, which is why we’ve developed a comprehensive aftercare programme.
Our 12-Month Aftercare Programme includes:
Weekly group therapy sessions over 12 months
Regular check-ins to monitor progress and address challenges
Access to day care services if additional support is needed
Private counselling options
Before you leave, we work with you to create a thorough aftercare plan that identifies potential triggers, develops coping strategies, and establishes ongoing support structures.
Our aftercare programme is also available to individuals who completed their primary treatment at other clinics and are looking for structured ongoing support.
Relapse prevention is integrated into every aspect of treatment at PROMIS, not just addressed at the end. Our approach recognises that lasting recovery requires ongoing vigilance and robust coping strategies.
During treatment, we help you:
Identify personal triggers—stress, certain environments, social circles, negative emotions
Develop healthy coping mechanisms to replace old patterns
Build a strong support network for when you return home
Create strategies for high-risk situations such as social gatherings
Understand the warning signs that may indicate vulnerability to relapse
Our therapists continue developing resources and improving treatments to incorporate modern methods. Mental health and addiction treatment are evolving rapidly, and our team is in perpetual training to ensure we offer the most effective, evidence-based approaches to relapse prevention.
We understand that arriving for treatment can feel daunting. Our primary goal on your first day is simply to help you adjust and settle in—there’s no pressure.
When you arrive, we’ll:
Welcome you warmly and show you around the clinic
Help you get comfortable in your room
Explain how our service works and what a typical day looks like
Answer any questions you have about what lies ahead
Introduce you to staff members and, where appropriate, other clients
The first day is about orientation and settling in. We won’t overwhelm you with intensive therapy immediately—we give you time to decompress, rest if needed, and begin to feel safe in your new environment.
Many clients tell us that once they arrived, the anxiety they felt beforehand quickly faded. Our team is experienced in helping people through those first uncertain hours, and we’re here to support you every step of the way.
PROMIS has been a pioneer in addiction and mental health treatment since 1987. Several key factors set us apart:
Daily One-to-One Therapy: We are one of the few clinics in the UK offering daily individual therapy sessions. This intensive approach allows constant assessment of your needs and progress, ensuring your time with us is as productive as possible.
Family Heritage: As a family-owned clinic since day one, we maintain a deeply personal, family-centric approach. Many of our staff have experienced similar challenges themselves, giving them vital insight into what our patients are going through.
Personalised Care: We create daily personalised care plans tailored to your unique needs, rather than following a rigid programme.
24/7 Support: Our clinics operate around the clock, with therapists available from 8am to 10pm and staff present throughout the night. You are never alone at PROMIS.
Proven Track Record: With over 35 years of experience and more than 12,000 patients helped, most of our referrals come from recommendations by former patients and fellow professionals.
Nourishing Environment: We provide restaurant-quality, balanced meals because we believe that if healthy food tastes fantastic, it’s easier to maintain the motivation to eat well during recovery.
Our clinics are designed to feel homely and welcoming, creating a peaceful and stress-free atmosphere so you can focus entirely on your recovery. We recommend bringing:
Comfortable casual clothing for your stay
Personal toiletries and any prescription medications (which our medical team will manage)
Comfortable sleepwear and a dressing gown
Books, journals, or other items for quiet time
Contact details for family and friends you wish to stay in touch with
Our admissions team will provide a complete packing list and answer any specific questions before your arrival. We want your transition into treatment to be as smooth and comfortable as possible.
Taking the first step towards recovery can feel daunting, but our compassionate admissions team is here to make it as straightforward as possible.
Simply contact us:
Call us on 0207 581 8222 for a free, confidential consultation
Complete the enquiry form on our website
Ask a family member or friend to reach out on your behalf
There’s no pressure and no obligation. We’re here to listen, answer your questions, and help you understand your options. Whether you’re seeking treatment for yourself or supporting a loved one, we’re ready to help you take that first important step.
Remember: Immediate admission is available. If you or someone you love needs urgent help, don’t wait—call us now.
Related Resources
For more information about our treatment programmes, explore these resources:
- Dual Diagnosis Treatment – Learn about our integrated approach to treating co-occurring mental health and addiction issues
- Depression Treatment Options – Explore effective treatment for major depressive disorder
- Process Addiction Treatment – Understand our approach to behavioural addictions like gambling and gaming
- Residential Treatment Programmes – Discover our comprehensive addiction treatment services
- NHS: Understanding Addiction – External resource from the NHS on addiction
- Mind UK: Drugs and Alcohol – Mental health charity resource on substance use
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